All Tex Personnel Inc. Job Order : Customer Service Representative FLSA Status : Non-Exempt Department : Sales Reports to : Sales Manager Schedule : Monday-Friday 8 : 00 AM 5 : 00 PM
Position Summary
Interact with customers via phone and email to provide and process information in response to inquiries concerns and requests about products and services. Responsible for entering quotes processing orders and assisting customers with order status.
Role Qualifications
- Highly organized and detail-oriented with strong follow-through on tasks and requests
- Demonstrated ability to process customer requests quickly and accurately
- Eagerness to learn take direction and continuously develop new skills
- Proven ability to deliver exceptional customer service through both email and phone communication
- Skilled at managing multiple priorities in a dynamic fast-paced environment
- Excellent communication skills with the ability to listen actively and convey information clearly
- Strong interpersonal skills and a collaborative attitude toward team success
- Reliable punctual and committed to a strong work ethic and consistent attendance
Primary Responsibilities
Interface with customers regarding expedited and regular orders via phone or emailRespond promptly to all customer inquiries including quotes order status and internal questionsMaintain records of customer interactions and follow up as neededCoordinate with Production and Shipping on behalf of customers regarding order changesProcess orders issue quotes and manage flagged emails in the sales inboxEvaluate customer requirements to ensure order accuracyPerform other duties as assignedEssential Skills and Experience
High school diploma or equivalent required; college degree preferred12 years of customer service experience preferredExcellent verbal and written communication skillsStrong typing and data entry skills (up to 75% of the role)Experience with MRP and CRM systems preferredWell-organized with effective time management skillsFast accurate and detail-orientedProfessional demeanor in all customer and team interactionsAdaptable and able to perform under pressurePhysical Demands / Work Environment
Physical Demands :
Prolonged periods of sittingFrequent use of phone and office equipment (computers printers copiers fax machines)Clear verbal communication required to convey information effectivelyWork Environment :
Moderate noise level typical of an office settingGeneral Sign-Off
The employee is expected to adhere to all company policies and act as a role model in compliance with those policies.
Acknowledgment : I have read and understand the job description and expectations outlined above.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 18 - 18