Inside Sales Professional

Job Description

This is a remote position.

Inside Sales Professional

Company : Support Tech LLC

Location : Remote

About Us

Support Tech LLC is a leading provider of innovative IT solutions for businesses of all sizes. 1 Our mission is to empower companies with the technology they need to thrive in a competitive market. We are a fast-growing, dynamic team dedicated to providing exceptional service and building lasting partnerships with our clients. 2 If you're a driven sales professional who wants to make a real impact, we want to hear from you.

Job Description

We are seeking a highly motivated and results-oriented Inside Sales Professional with extensive telemarketing and general sales experience in the IT / Tech industry. The ideal candidate will be a self-starter with a proven track record of generating leads, qualifying prospects, and closing deals over the phone and through email. A strong understanding of the technology landscape and the ability to articulate complex technical concepts in a clear and compelling manner is essential.

Key Responsibilities

Conduct high-volume outbound telemarketing calls to prospective clients to generate new leads and appointments.

Qualify inbound leads and nurture them through the sales funnel. 3

Present and demonstrate our IT / Tech solutions to potential clients.

Effectively manage a pipeline of leads and opportunities using a CRM system, preferably Zoho. 4

Negotiate and close sales to meet or exceed monthly and quarterly quotas. 5

Build and maintain strong, long-lasting customer relationships.

Collaborate with the marketing and technical teams to ensure a seamless customer experience. 6

Stay up-to-date on industry trends, competitor activities, and product knowledge. 7

Utilize Dialpad or similar VoIP systems for efficient call management and tracking.

Requirements

2 to 5 years of inside sales and telemarketing experience in the IT / Tech industry.

Must be able to work on the Eastern Daylight Time (EDT) time zone.

Standard hours are Monday - Friday, 8 AM to 5 PM EDT.

Excellent verbal and written communication skills in English are required.

Proven track record of meeting or exceeding sales targets.

Extensive experience with CRM software, with a strong preference for Zoho.

Proficiency with VoIP systems, specifically Dialpad, is highly recommended.

Strong interpersonal and negotiation skills.

Ability to work independently and as part of a team.

Highly organized with excellent time management skills.

Familiarity with [mention specific technologies, e.g., cloud computing, cybersecurity, software-as-a-service (SaaS)] is a plus.

Must have a suitable and quiet home office environment, a noise-canceling microphone, and a dual-monitor setup to be effective in this role.

Benefits

Competitive salary and commission structure.

Work From Home Forever

Dynamic Scheduling

Paid Training

A dynamic and supportive work environment.

Opportunity for career growth within the company.

How to Apply

Please apply through our Online Job Portal - jobs.supporttech.com

Note : All applicants are required to submit a short Loom introduction video for consideration and advancement in the hiring process. Any candidate who is unable to submit a video will not be considered.

Requirements

Job Summary : We are seeking a highly motivated and skilled Network Technician to join our team. This role will primarily be based in our Birmingham office, responsible for the maintenance, troubleshooting, and support of our internal network infrastructure. Additionally, the Network Technician will provide on-site network support and solutions to our valued customers within the local Birmingham area. The ideal candidate will have a strong understanding of networking principles, excellent problem-solving abilities, and a commitment to delivering outstanding customer service. Responsibilities : In-house Network Management : Install, configure, and maintain network hardware and software, including routers, switches, firewalls, wireless access points, and servers. Monitor network performance and ensure network availability and security. Perform regular network upgrades, patches, and backups. Troubleshoot and resolve network-related issues, both hardware and software. Maintain accurate network documentation, including diagrams, configurations, and inventory. Implement and enforce network security policies and best practices. On-site Customer Support : Travel to customer locations within the Birmingham, AL area to provide on-site network installation, configuration, and troubleshooting services. Diagnose and resolve network connectivity issues, including LAN / WAN problems, Wi-Fi connectivity, and VPN access. Assist customers with network setup, migrations, and upgrades. Provide technical guidance and support to customers on network-related inquiries. Document customer interactions, solutions, and configurations. Build and maintain strong relationships with customers, ensuring their satisfaction. General Duties : Collaborate with other IT team members to ensure seamless service delivery. Participate in on-call rotation for after-hours support as needed. Stay up-to-date with the latest networking technologies and industry trends. Adhere to company policies and procedures