(HA3) Front Desk Coordinator - Surgery - 136282

Job Title : Front Desk Coordinator - Surgery

Introduction

Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient-centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations, and referrals.

Responsibilities

The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

Minimum Qualifications

• A minimum of three (3) years of previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third-party payors including federal, state, and private health plans.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proven computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word, and Excel.

Preferred Qualifications

Special Conditions

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.

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