Retail Specialist

Retail Specialist

The Retail Specialist is responsible for working with our largest existing customers and prospects, to manage, organize and facilitate the execution of their product and business needs, and in developing new business opportunities and driving revenue.

What you'll do :

• Operate as the lead point of contact for any and all matters specific to your retail customers
• Participate in negotiating contracts and closing agreements to maximize profit
• Educate, advise and consult with customers on new retail trends to assist them in improving their customer satisfaction
• Investigate, recommend and educate new product offerings to capture new market trends
• Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
• Anticipate and research competitive products and services and formulate strategy and communication to differentiate them from products and services
• Increase sales in respective customer accounts; prepare sales information for customer accounts
• Establish buying influences, budgets and purchasing criteria for customer accounts
• Develop a trusted advisor relationship with key customer accounts, customer stakeholders and executive sponsors
• Secure and execute orders taking into consideration inventory levels for fulfillment and delivery dates
• Follow up with customer accounts to insure satisfaction and address unique and particular needs
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Act as the face to existing customer accounts and prospective customer accounts
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and / or identify areas of improvement to exceed sales quotas
• Forecast and track key customer account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on customer account status
• Identify and grow opportunities within territory and collaborate with outside sales partners to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Act as ombudsman for customer issues; exercise discretion and good judgment to resolve any issues or discrepancies that arise; ensure customer satisfaction

About you :

Perks & Benefits :

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.