Description
The Account Manager is responsible for establishing and maintaining productive long-term business relationships with existing customers within an assigned territory to achieve sales and profitability targets.
Key Responsibilities
- The Account Manager represents the entire range of company products and services to assigned customers
- Leads the customer account planning cycle and ensures assigned customers’ needs and expectations are met by the company.
- Acts as the primary contact person for the strategic accounts’ stakeholders and is responsible for developing and maintaining long-term relationships with accounts.
- Required to map out long term initiatives with customer executives and manage stakeholder communication and delivery expectations both within the customer and SYSPRO.
Skills, Knowledge and Expertise
Appropriate qualification / certification in Business ManagementMinimum of 6+ years of strategic sales experience within software solutions, products, and services within the manufacturing and or related industryMinimum 2 years of experience managing strategic accounts in a SaaS (Software as a Service) environmentIn-depth experience within the manufacturing and / or distribution industry (8 years plus)ERP industry experience (Advantageous)Target Market Industry Experience (Advantageous)Proven account management or other relevant experienceStrong and broad cross-functional business process knowledgeOrganizedAbility to manage tight deadlinesProblem-solving and decision makingStrong interpersonal skillsAbility to work efficiently in a broad cultural spectrumPresentation and facilitation skillsAnalytical skillsThe ability to objectively interpret and translate complex informationAssertivenessSystems thinkingStakeholder engagementBenefits
13 paid company holidays in 2025
10 paid vacation days6 paid wellness days1 paid volunteer day off to make a difference in your communityMedical, dental, and vision insurance; PPO from the 1st of the month after hire!Group term life and LTD insurance paid by SYSPROVoluntary STD, plus supplemental benefits through UNUMEmployee Assistance Program401k (starting day 1 of hire!) with company match after 1 year of employmentSYSPRO is a leading, global Enterprise Resource Planning software provider that was established in 1978. SYSPRO specializes in key manufacturing and distribution industries. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts who drive maximum value out of IT systems and business solutions. When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.