Talent.com
ACS Call Center Telephone Banker

ACS Call Center Telephone Banker

Fox Point Recruitment LLCLincoln, Rhode Island, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities :

  • Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
  • Responds to customer inquiries and concerns, creating customized solutions
  • Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
  • Identifies client needs for licensed sales functions, making referrals to Line of Business partners
  • Quotes rates, terms, and programs for banking solutions
  • Manages risk in every business, product, and service transaction leveraging available tools

Skills :

  • Attention to Detail
  • Client Solutions Advisory
  • Customer and Client Focus
  • Interpret Relevant Laws, Rules, and Regulations
  • Adaptability
  • Client Experience Branding
  • Customer Service Management
  • Issue Management
  • Problem Solving
  • Active Listening
  • Business Development
  • Consulting
  • Referral Identification
  • Research

    • Required Qualifications :

  • Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
  • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
  • Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
  • Enjoys ongoing change and learning new technology / processes
  • Has an intermediate level of proficiency with computers

    • Desired Qualifications :

  • Experience in financial services
  • Experience in sales, cross-selling, upselling or referring products
  • Experience working in an inbound or outbound contact center (phone, chat and or video)
  • Experience working as a Personal Banker managing high client volume

    • Minimum Education Requirement :

  • High School Diploma / GED / Secondary School or equivalent

    • Training / Start Date : Monday November 3, 2025

    Training Schedule : 9 : 00am- 5 : 30pm

    Create a job alert for this search

    Call Center • Lincoln, Rhode Island, United States