Talent.com
Assistant Branch Manager Floater
Assistant Branch Manager FloaterChevron Federal Credit Union • Reston, VA, US
No longer accepting applications
Assistant Branch Manager Floater

Assistant Branch Manager Floater

Chevron Federal Credit Union • Reston, VA, US
30+ days ago
Job type
  • Full-time
Job description

Assistant Branch Manager Floater

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including :

  • Bonus / incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

General Summary

Managing, directing, and administering the operations and business development efforts of a single-person Credit Union branch office that offers a full range of services to current and potential members. Floats and support members through other functions within Retail Delivery and the Credit Union, including Call Center.

Position Duties & Functions

  • Performs deposit, lending, and member service functions in accordance with policies, principles, and procedures established by the Credit Union. Assists manager to ensure the branch is in compliance with federal and state laws and regulations set forth by the NCUA and other regulatory agencies.
  • Generates new business for the Credit Union, including through participation in business development events.
  • Balances cash, suspense general ledger, and daily sheet each day; signs checks and reconciles and replenishes petty cash as necessary; may conduct branch and teller audits.
  • Reviews and funds loans within standard underwriting guidelines, utilizing an automated loan processing system.
  • Identifies and addresses operational problems for solutions or modifications to operations. Resolves account problems promptly and provides accurate information to members.
  • Call Center Representative Responsibilities

    Core Call Center Functions

  • Assesses caller needs and provides information to members and potential members on Credit Union membership, products and services, and other pertinent information.
  • Handles complex member requests and works in multiple workgroups, including Lending, ATM / Debit Card, Online / Mobile Banking, Foreign Currency, Wires, and Outbound Service Calls.
  • Processes all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection updates, and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
  • Proactively engages member interest in Credit Union products and services. Demonstrates a strong working knowledge and creates the opportunity to make referrals or open additional accounts.
  • Ability to educate members regarding how to reach financial goals, complex procedures, and self-serve options.
  • Trouble-shoots and resolves member issues within assigned authority, using resources available to ensure service level agreements are met. Escalates concerns when necessary to appropriate individuals in a timely manner, serving as the member advocate.
  • Identifies trends and system issues impacting members and reports to appropriate lines of business and management.
  • Adheres to security and confidentiality protocols, operational procedures, and best practice guidelines.
  • Documents member interactions accurately and clearly in our Customer Relationship Management system.
  • Other Call Center Functions

  • Completes required security and regulatory online training modules.
  • Stays current with email, knowledgebase, and Intranet content.
  • Trains other agents and assists with answering questions on Zoom.
  • Performs other duties as assigned by Call Center manager.
  • Other duties as assigned

    Position Requirements

    Experience and Education

  • 2 to 4 years' related industry experience required.
  • High school diploma, GED, or equivalent.
  • Equivalent combination of education and experience may substitute for stated qualifications.
  • Knowledge and Skills

  • Ability to write and speak effectively in English using correct spelling and grammar.
  • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
  • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
  • Excellent customer service skills.
  • Competencies

  • Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
  • Initiative and self-direction.
  • Ability to effectively communicate and collaborate with people at all levels.
  • Sound problem-solving and decision-making ability, including the ability to prioritize.
  • Ability to understand and align with our core competencies through daily projects and tasks :
  • Growth Mindset

    Diversity & Inclusion

    Communication

    Change Ready Leadership

    Responsibility

    Problem Solving

    Tech & Data Savvy

    CU Business Acumen

    Physical Demands

  • Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
  • May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
  • Must be able to speak and present on the telephone and / or through digital means of communication, including but not limited to Zoom / Teams / or other video technologies.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here :

    Pay Range : $23.43 - $32.22

    Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

    CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here . To submit a request, please refer to the Careers page for the CPRA Request Form.

    Create a job alert for this search

    Assistant Branch Manager • Reston, VA, US

    Related jobs
    Branch Manager-Heavy Equipment

    Branch Manager-Heavy Equipment

    Kimmel and Associates • Washington, DC, United States
    Full-time
    The company has been an industry leader and global supplier of highway safety products for over 50 years.Their products are trusted across North America and more than 100 international markets, sup...Show more
    Last updated: 9 days ago • Promoted
    Assistant Branch Manager

    Assistant Branch Manager

    First National Bank of Pennsylvania • Alexandria, Virginia, United States
    Full-time
    Make a difference - for us and for your future.This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the ...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Branch Manager

    Assistant Branch Manager

    Northwest Federal Credit Union • USA, Virginia, Middleburg
    Full-time
    The Assistant Branch Manager (ABM) is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expecta...Show more
    Last updated: 13 days ago
    Assistant Branch Manager - SBA

    Assistant Branch Manager - SBA

    Lafayette Federal Credit Union • Washington, District of Columbia, United States
    Full-time
    Quick Apply
    NOTICE : JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positio...Show more
    Last updated: 30+ days ago
    Floating Assistant Branch Manager

    Floating Assistant Branch Manager

    Capital Bank MD • Rockville, MD, United States
    Temporary
    Maryland, and has been serving our communities since 1999.We stand as a publicly traded company (NASDAQ : CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to cl...Show more
    Last updated: 1 day ago • Promoted
    Branch Manager

    Branch Manager

    United Rentals • Manassas, VA, US
    Full-time
    If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!. As Branch Manager at United Rentals, you'll be the leader ...Show more
    Last updated: 30+ days ago • Promoted
    Branch Leader I or II - Bethesda

    Branch Leader I or II - Bethesda

    Truist • Bethesda, MD, US
    Full-time +2
    The branch leader has responsibility for managing all aspects of assigned branch.The responsibilities include but are not limited to : driving branch performance through leading, coaching and managi...Show more
    Last updated: 30+ days ago • Promoted
    Branch Manager - Urgently Hiring!

    Branch Manager - Urgently Hiring!

    United Rentals • Manassas, VA, United States
    Full-time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.You'll have t...Show more
    Last updated: 30+ days ago
    MANAGER IN TRAINING

    MANAGER IN TRAINING

    AutoZone • Warrenton, VA, US
    Full-time
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...Show more
    Last updated: 2 days ago • Promoted
    Floating Assistant Branch Manager

    Floating Assistant Branch Manager

    Capital Bank • Rockville, MD, US
    Temporary
    Floating Assistant Branch Manager.Maryland, and has been serving our communities since 1999.We stand as a publicly traded company (NASDAQ : CBNK) with over $3 billion in assets.We offer commercial a...Show more
    Last updated: 26 days ago • Promoted
    Assistant Branch Manager - Washington, DC

    Assistant Branch Manager - Washington, DC

    NASA FCU • Washington, District of Columbia, United States, 20001
    Full-time +1
    Assistant Branch Manager - Washington, DC.NASA Federal Credit Union is seeking an.Branch Managers absence, assume overall responsibility for the branch. The Assistant Branch Manager (ABM) will need ...Show more
    Last updated: 30+ days ago
    Assistant Branch Manager - Washington, DC

    Assistant Branch Manager - Washington, DC

    NASA Federal Credit Union • Washington, DC, US
    Full-time +1
    Assistant Branch Manager - Washington, DC.NASA Federal Credit Union is seeking an Assistant Branch Manager to share responsibility for the operation of the branch and in the Branch Manager's absenc...Show more
    Last updated: 30+ days ago • Promoted
    Branch Manager - Reston, VA

    Branch Manager - Reston, VA

    First National Bank of Pennsylvania • Reston, Virginia, United States
    Full-time
    Make a difference - for us and for your future.This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the directing sales manager for ...Show more
    Last updated: 7 days ago • Promoted
    Branch Manager - Now Hiring!

    Branch Manager - Now Hiring!

    United Rentals • Manassas, VA, United States
    Full-time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.You'll have t...Show more
    Last updated: 30+ days ago
    Assistant Branch Manager - Arlington, VA

    Assistant Branch Manager - Arlington, VA

    First National Bank of Pennsylvania • Arlington, VA, United States
    Full-time
    Make a difference - for us and for your future.This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the ...Show more
    Last updated: 1 day ago • Promoted
    Branch Manager (Fulton, MD)

    Branch Manager (Fulton, MD)

    Atlantic Union Bank • Fulton, MD, US
    Full-time
    This position provides leadership and management for a branch team ensuring profitability, growth, and sound operation.This position is responsible for driving branch teammates to provide a best in...Show more
    Last updated: 1 day ago • Promoted
    Assistant Manager

    Assistant Manager

    Panda Restaurant Group • Greenbelt, MD, US
    Full-time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    WLR Automotive Group, Inc. • Germantown, MD, United States
    Full-time
    The Lube Center is looking for individuals with great customer service and management background to fill our management opportunity. Prior experience working in the automobile repair and service ind...Show more
    Last updated: 9 days ago • Promoted
    Branch Manager-Heavy Equipment

    Branch Manager-Heavy Equipment

    Kimmel & Associates • Washington, DC, US
    Full-time
    The company has been an industry leader and global supplier of highway safety products for over 50 years.Their products are trusted across North America and more than 100 international markets, sup...Show more
    Last updated: 30+ days ago • Promoted
    Branch Leader - Columbia Pike

    Branch Leader - Columbia Pike

    Truist • Arlington, VA, US
    Full-time +2
    The position is described below.If you want to apply, click the Apply Now button at the top or bottom of this page.After you click Apply Now and complete your application, you'll be invited to crea...Show more
    Last updated: 30+ days ago • Promoted