SR MGR COMMUNICATIONS & FEEDBACK

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and experienced Sr Mgr Communication & Feedback to lead our Communications and Feedback team. This first-line manager will be responsible for developing and executing strategic communication initiatives that support our AGT enablement and sales and revenue goals. The ideal candidate will bring a strong background in communications, exceptional writing skills, and proven program management capabilities.

The Main Responsibilities

Lead and manage the Communications and Feedback team, providing guidance, mentorship, and performance oversight.

Develop and implement internal communication strategies that align with organizational priorities and drive engagement across AGT sales and revenue functions

Own the creation, editing, and distribution of high-impact content including AGT Live, newsletters, executive updates, enablement sessions, and feedback reports.

Partner with cross-functional teams to ensure consistent messaging and alignment across programs and initiatives.

Manage communication calendars, feedback loops, and reporting mechanisms to ensure timely and relevant updates.

Analyze feedback trends and translate insights into actionable recommendations for leadership and program teams.

Support town halls, offsites, and other key events with communication planning and execution.

What We Look For in a Candidate

Bachelor’s degree in Communications, Journalism, Marketing, or related field.

5+ years of experience in corporate communications, preferably in a sales or enablement environment.

2+ years of experience in people management or team leadership.

Exceptional writing, editing, and storytelling skills.

Strong program management skills with the ability to manage multiple projects and deadlines.

Experience with communication platforms, feedback tools, and analytics.

Ability to work cross-functionally and influence without authority.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states : CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits ()

Bonus Structure

#LI-Remote

What to Expect Next

Requisition # : 340026

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10 / 04 / 2025