Customer Engagement Ambassador

Overview :

Job Title : Pop-Up Engagement Ambassador

Job Type : FT / PT

Pay : $20-22 per hour (rate based on market and relevant experience)

Expected Hours : FT / PT, weekends and holidays as needed

Job Overview :

Are you ready to bring joy, imagination, and unforgettable moments to life? Join one of the worlds most beloved toy brands as a Pop-Up Experience Ambassador and become the face of fun at our immersive retail holiday pop-up at The Grove. The ideal candidate a natural entertainer with a passion for play and storytelling. Someone who is energetic, outgoing, and comfortable engaging with kids and adults alike.

This is a seasonal position from October 20th to January 7th , with potential for continued employment with Winston Retail and other projects that may be available.

Responsibilities : Responsibilities :

• Be the ultimate brand championwelcoming guests with energy, warmth, and a playful spirit
• Guide families and fans through interactive toy experiences, games, and photo-worthy moments
• Spark excitement by sharing product stories, demonstrating toys, and encouraging hands-on play
• Deliver a joyful, immersive customer experience that blends luxury with play
• Support event setup, merchandising, and crowd engagement with a smile
• Capture the magichelp guests create memories theyll never forget
• Ring customer transactions using the POS system and actively sell add-ons at the cash wrap. Follow proper cash handling procedures.
• Represent Winston appropriately and professionally to the client, clients employees, and store customers.
• Regularly communicate with Winstons Regional Manager to ensure any concerns, challenges, and opportunities are addressed timely.
• Adhere to all Winston policies and procedures.
• Adhere to all store policies and procedures.
• All other work-related duties as assigned by Pop Up Experience Manager or Winston Regional Management.
• Submit store visit reports, including taking before and after photos and writing feedback, using our Winston App on a smart device
• Smartphones are required for reporting :

IOS : Use an iPhone 11 or newer

Experience and Benefits :

Experience & Skills :

Benefits :

At Winston, we are ALL IN!

At Winston, we celebrate our diverse talent and unique skill sets, embracing change to grow stronger together. Our goal is to ensure every member of the Winston community feels valued, respected, and heard daily, including our applicants. As an equal opportunity employer, we consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. We also uphold fair employment practices concerning citizenship and immigration status

Required

Preferred

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