Paratransit Dispatcher

Job Description

Job Description

Are you a detail-oriented communicator with a passion for helping others? The Rapid is currently seeking a Paratransit Dispatcher to support the day-to-day operations of our specialized transportation services for seniors and individuals with disabilities. In this vital role, you will coordinate drivers, routes, and respond to real-time issues to ensure safe and timely service to our riders.

Dispatcher Key Responsibilities :

• Monitor and manage the daily operations of paratransit vehicle service.
• Coordinate schedules and communicate with drivers to ensure on-time performance.
• Respond to trip inquiries, no-shows, cancellations, and service disruptions.
• Support vehicle operators during emergencies by relaying information and assisting with next steps.
• Maintain accurate dispatch records, daily time logs, and prepare reports.
• Communicate with customers in a patient, respectful, and professional manner.
• Analyze service data and proactively resolve issues that may impact service delivery.
• Collaborate with other team members to ensure compliance with paratransit policies and guidelines.
• Perform other duties as assigned.

Who We're Looking For :

Skills & Abilities :

Minimum Qualifications :

Why Join Us?

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply.

The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an adjustment at any point during the application / interview process.