Business Services Account Manager Associate-Business Services Account Manager

Business Services Account Manager Associate

Proactively manage the company's relationship with large and medium-sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for energy delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The associate position is entry level. The BSAM associate will be assigned a portfolio of 300-600 assigned account customers.

What you'll do :

• Serve as the primary field point of contact for assigned customers with 24 / 7 / 365 availability.
• Follow a proactive plan to meet and develop relationships with contacts for assigned customers.
• Demonstrate ability to develop professional relationships with key managers and executives for assigned customers.
• Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
• Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.
• Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory / political / industry change.
• Provide energy solution consultation based on customer's needs to lower costs or identify electrically powered process needs.

Communication skills :

Technical expertise :

Financial responsibility :

Energy management :

Problem solving and initiative :

What we're looking for :

Business services account manager associate (salary grade 5) :

Business services account manager (salary grade 6) :

Required license(s) / certification(s) : certification as a certified energy manager (CEM) or other energy rating certification is preferred.

Other must haves :

Where you'll work :

Gahanna, OH (onsite) : 700 Morrison Road, Gahanna, OH 43230

What you'll get :

Business services account manager associate (salary grade 5) : expected salary range $67,105.00-$71,105.00 (USD)

Business services account manager (salary grade 6) : expected salary range $74,000.00-$78,000.00 (USD)

Compensation grade : SP20-006

Compensation range : $72,380.00-$90,474.50 USD

The physical demand level for this job is : S sedentary work : exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.