Remote Call Center Representative

A company is looking for a Remote Healthcare Customer Service Representative.

Key Responsibilities :

Respond to inbound inquiries regarding dental benefits, eligibility, claims, and provider searches

Provide clarification of dental benefits and policies to members and providers

Investigate and resolve member or provider concerns, documenting interactions accurately

Required Qualifications :

High school diploma, GED, or college degree

At least 1 year of call center experience preferred

1 year of face-to-face customer service experience

Knowledge of the Dental, Medical, or Managed Care industry is preferred

Successful completion of a customer service assessment and typing test