End User Support Analyst

Job Title : End User Services Analyst II

Location : Westerville, OH

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM

Pay Rate : $25 - $30 / hr

Job Summary

We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware / software issues, handling service requests, and managing device lifecycle activities. This role requires strong troubleshooting skills, experience with enterprise device management tools, and the ability to communicate effectively with users at all levels.

Key Responsibilities

Diagnose and resolve end-user hardware and software issues.

Respond to and manage service tickets in a timely manner.

Install, configure, and upgrade hardware and software.

Fulfill and document work orders accurately and on schedule.

Manage PC replacements and perform emergency device exchanges.

Track and maintain end-user device inventory and spare equipment.

Handle repair part orders and maintain repair inventory.

Qualifications

Bachelor's degree required .

Minimum 2+ years of experience in MS Windows Desktop deployment.

Minimum 2+ years of experience with LANDesk and / or SCCM.

Minimum 2+ years of experience in mobile device management.

Strong communication and customer service skills.

Detail-oriented with solid documentation and organizational skills.

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