Senior Account & Relationship Manager Patient Engagement Technology Solutions

UpToDate Account Executive

The UpToDate Patient Engagement (PE) solution supports care delivery networks in engaging their patients with both basic patient education materials and more complex patient engagement experiences, such as procedural prep or encouraging patients to get a crucial cancer screening.

The UpToDate Account Executive team is responsible for maintaining the overall health of existing UTD PE clients, as well as growing existing business through the expansion to new products. We are seeking a dynamic, results driven Account Executive to join our team with a dual focus on renewing existing client relationships for midmarket customers and expanding business opportunities within that same portfolio.

Working with cross-functional teams, you will identify and execute strategies targeting renewal success at accounts with a $5-$100K midmarket, and drive upsell to grow these same set of accounts into enterprise-wide users. You will work closely with the UTD PE new business team in learning and applying sales strategies to their subset of accounts and have a dotted line to the new business Director.

Responsibilities :

• Cultivate and maintain strong relationships with existing clients to ensure high client satisfaction and retention rates.
• Proactively engage with clients to understand their evolving needs and challenges; conduct regular business reviews and host value alignment discussions
• Manage contracting process, including negotiation of terms, redline processes, documentation in Salesforce, etc.
• Collaborate with cross-functional teams, including the UTD PE new business, Customer Success, and Generalist teams to address client concerns and deliver exceptional service.
• Identify opportunities for upselling and cross-selling additional products or services to existing small clients. Grow the existing footprint and at existing customers.
• Develop and implement strategies to grow revenue from small clients into larger, more comprehensive deals.
• Develop and execute a strategic plan for renewals and growth, aligning with overall sales objectives.
• Meet and exceed sales targets for both client retention and expansion.
• Utilize Salesforce to track and manage client interactions, sales activities, and pipeline progression.
• Effectively communicate the value proposition of our products / services to clients.

Qualifications :

Education : Bachelor's degree or equivalent; or relevant work experience.

Travel : up to 25% travel to attend customer visits

Compensation : Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA : $76,350 - $105,700 This role is eligible for Commission.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to : Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.