Underwriting Operations Team Lead - Cyber

General

Key Responsibilities :

Underwriting Support Management

• Full ownership of task allocation across your pool of UAs and Technical UAs
• Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager.
• Ensure SLAs are frequently review, updated and communicated based on changing business need.
• Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
• Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved.
• Host UA / AU teams meetings, discussing capacity issues, training requirements and workflow status.
• Lead other recurring meetings as required by the Operations Manager, deputizing when necessary
• Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing.
• Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals.
• Highlight error trends that result in a need for additional training. Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time.
• Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups
• Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and / or Technical Underwriting Assistants as required
• Provide accurate management information to senior management team for onward discussion with the business
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
• Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested
• Provide a professional service to brokers in person, writing, email and telephone
• Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion

Underwriting Support (as required)

Team Management

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to :

Personal Specification

This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement.

Skills and Abilities

Knowledge and Experience

Competencies

Aptitude and Disposition

Who We Are :

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :

The Rewards

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $70,000-$75,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.