Talent.com
Supervisor, Customer Service (Albany - Onsite))
Supervisor, Customer Service (Albany - Onsite))EmblemHealth • Albany, NY, United States
No longer accepting applications
Supervisor, Customer Service (Albany - Onsite))

Supervisor, Customer Service (Albany - Onsite))

EmblemHealth • Albany, NY, United States
21 days ago
Job type
  • Full-time
Job description

Summary of Position

  • Manage the day-to-day responsibilities of telephone performance, coaching / counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA / Privacy form updates.
  • Responsible for systemic testing related to updates to the CRM and the website portal; assist in training initiatives.
  • Drive weekly meetings with call center management of other call centers and regularly attends configuration / grooming sessions for new systems and software.
  • Provide recommendations for process improvements.

Principal Accountabilities

  • Manage staff production and performance in order to meet corporate performance goals.
  • Provide ongoing coaching and feedback to staff.
  • Provide staff with appropriate resolution technique for sensitive calls, especially of a high priority nature.
  • Serve as point / escalation person to answer the most complex telephone inquiries.
  • Identify and coordinate staff training needs to ensure uniform, professional responses.
  • Plan and organize the daily operation of the Service Department, including the processing of payroll for staff.
  • Monitor and review attendance of staff to ensure proper levels of coverage.
  • Analyze and trend inquiry types to identify process improvement opportunities, including development of educational material for staff.
  • Monitor and optimize inventory levels of eCorrespondence, social media and HIPAA form updates to ensure timely resolution.
  • Regular attendance is an essential function of the job.
  • Perform other duties as assigned or required.

    • Qualifications

  • Bachelor's degree; additional years of related experience / specialized training may be considered in lieu of educational requirements required
  • 3 - 5 years of relevant, professional work experience required
  • 3+ years of customer service experience, preferably in operations or in a call center environment required
  • 3+ years of claims related experience required
  • Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
  • Strong communication skills (verbal, written, presentation, interpersonal) with all types / levels of audience required
  • 2+ years of supervisory experience in a customer service or health care environment preferred
  • Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred

    • Additional Information

    Requisition ID : 1000002610

    Hiring Range : $56,160-$99,360

    Create a job alert for this search

    Customer Service Supervisor • Albany, NY, United States

    Related jobs
    Restaurant Supervisor – Flexible Schedule

    Restaurant Supervisor – Flexible Schedule

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is currently hiring a full time or part time Restaurant Supervisor for our Saratoga Springs, NY location. A Restaurant Supervisor should not only supervise their team bu...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Entry Level

    Store Supervisor – Entry Level

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Customer Service Associate (Restaurant)

    Store Supervisor – Customer Service Associate (Restaurant)

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Restaurant Supervisor – Flexible Schedule

    Restaurant Supervisor – Flexible Schedule

    Taco Bell - Malta • Malta, NY, US
    Full-time +1
    Taco Bell - Malta is currently hiring a full time or part time Restaurant Supervisor for our Malta, NY location.A Restaurant Supervisor should not only supervise their team but lead it to acheive t...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Flexible Schedule

    Store Supervisor – Flexible Schedule

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Evening Lab Supervisor

    Evening Lab Supervisor

    Community Care Physicians • Grafton, NY, US
    Full-time
    The Evening Clinical Laboratory Supervisor assists the Laboratory Manager in coordinating laboratory activities to ensure accurate, timely, and cost-effective testing of patient samples.This positi...Show more
    Last updated: 7 days ago • Promoted
    Restaurant Supervisor – Customer Service Associate

    Restaurant Supervisor – Customer Service Associate

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is currently hiring a full time or part time Restaurant Supervisor for our Saratoga Springs, NY location. A Restaurant Supervisor should not only supervise their team bu...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Food Service Team Member

    Store Supervisor – Food Service Team Member

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Urgently Hiring

    Store Supervisor – Urgently Hiring

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Restaurant Crew Member

    Store Supervisor – Restaurant Crew Member

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Supervisor, Customer Service (Albany - Onsite))

    Supervisor, Customer Service (Albany - Onsite))

    Emblem Health • Albany, NY, US
    Full-time
    Manage the day-to-day responsibilities of telephone performance, coaching / counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA / Pr...Show more
    Last updated: 20 days ago • Promoted
    Store Supervisor – No Experience Needed

    Store Supervisor – No Experience Needed

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Quick Earnings : Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Quick Earnings : Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Uber • Williamstown, MA, US
    Full-time +1
    Earn at least $1360 driving with Uber when you complete your first 116 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 days ago • Promoted
    Flexible $ : Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Flexible $ : Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Uber • Williamstown, MA, US
    Full-time +1
    Earn at least $1360 driving with Uber when you complete your first 116 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 days ago • Promoted
    Restaurant Supervisor – Hiring Immediately

    Restaurant Supervisor – Hiring Immediately

    Taco Bell - Malta • Malta, NY, US
    Full-time +1
    Taco Bell - Malta is currently hiring a full time or part time Restaurant Supervisor for our Malta, NY location.A Restaurant Supervisor should not only supervise their team but lead it to acheive t...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Supervisor – Hiring Immediately

    Store Supervisor – Hiring Immediately

    Taco Bell - Saratoga Springs • Saratoga Springs, NY, US
    Full-time +1
    Taco Bell - Saratoga Springs is looking for a full time or part time Store Supervisor for our location in Saratoga Springs, NY. As a Store Manager, you will assist the General Manager in managing th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Earn At Least $1360 For Your First 116 Trips, Guaranteed.

    Uber • Williamstown, MA, US
    Full-time +1
    Earn at least $1360 driving with Uber when you complete your first 116 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 days ago • Promoted
    Restaurant Supervisor – Customer Service Associate

    Restaurant Supervisor – Customer Service Associate

    Taco Bell - Malta • Malta, NY, US
    Full-time +1
    Taco Bell - Malta is currently hiring a full time or part time Restaurant Supervisor for our Malta, NY location.A Restaurant Supervisor should not only supervise their team but lead it to acheive t...Show more
    Last updated: 2 hours ago • Promoted • New!