Training Content Developer

Job Title : Training Content Developer

Duration : 7 Months with possibility of extension

Location : SeaTac, WA (Hybrid - Onsite 2-3 days / week)

Role Summary :

The Training Content Developer is responsible for developing training needs at client for the client integration. This role focuses on creating instructor-led lesson plans, eLearning modules, bulletins, and videos for blended learning experiences.

Key Duties :

• Develop training content and solutions for multiple front-line, contact center workgroups.
• Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
• Make recommendations on design specifications, storyboards, and simulations.
• Facilitate informal and formal reviews with subject matter experts and other applicable team members.
• Regularly report on project status and recognize potential problems and promptly report issues to manager.
• Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers.
• Take initiative to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
• With limited direction from manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, video recording, and audio.

Required :

Preferred :