Technical Support Specialist

Job Description

Job Description

The Company

Who We Are : For more than 40 years, Aspira has been the market-leading provider of hardware, software, and services that help public agencies protect natural outdoor recreation resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple : make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

The Role

What We Do : Within Client Support, the Technical Support team specializes in guiding clients through installations, configurations, upgrades, and the resolution of any issues with their hardware and software products. We collaborate closely with internal teams and third-party vendors to deliver seamless support using clear, simplified communication. Together, we ensure the reliable and efficient operation of our clients' point-of-sale systems while maintaining strong relationships and meeting service-level commitments.

Who You Are : You are a problem-solver with people skills! You're a talented technical support professional with experience supporting hardware, software, and network products (such as PCs, tablets, printers, scanners, card swipes, cash drawers, switches, routers, modems, etc). You know how to balance your service-oriented nature with adherence to established SLAs.

What You Do : In this role, you'll support our external clients (B2B) with any inbound technical support needs via phone, email, chat, and ticketing systems. You're the ultimate expert in our hardware-as-a-service products (both off the shelf and custom) and drive the analysis and troubleshooting of hardware, network, and software issues on behalf of our clients. You contribute to high client satisfaction scores by partnering closely with them all the way through resolution.

Qualifications

Certifications :

• IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification are preferred but not required
• Degree in IT, Computer Science, or a related technology field is preferred but not required

Experience :

Skills :

Tools :

Additional Information

Hiring Process : The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc :