Regional Operations Excellence Director

Job Description

Job Description

Description : Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Regional Operations Excellence Director is a senior leadership role focused on driving consistency of operations and the optimization of processes, procedures, and service quality. With a commitment to continuous improvement, this role supports the SVP of Operations and corresponding AVPs of Operations in executing organization wide programs, projects, and initiatives to Everstory Partner’s standard of excellence, improving overall compliance and competence of the field Operations teams.

Responsibilities

• Track and communicate organization-wide programs and projects on a weekly, monthly, quarterly, and annual basis to ensure alignment with business goals and objectives related to the time periods.
• Develop both strategic and tactical plans outlining all process steps needed to achieve the desired compliance and competence goals for each organization-wide program and / or project.
• Guide area and location level teams through change management required by operational excellence initiatives; leading through influence.
• Identify areas for improvement in systems, processes, and procedures to enhance overall execution of operations initiatives and service quality.
• Measure and report on field operations effectiveness as related to organization-wide programs and projects to ensure defined business goals are met or exceeded; identifies locations or areas that struggle to meet goals and puts remediation strategies in place.
• Partner with Support Center department leadership during the planning, implementation, and ongoing support phases of programs / projects to execute effectively at the location level.
• Communicate effectively with stakeholders at all levels, providing regular updates on project / program progress and challenges.

Core Competencies

Role Competencies

Requirements :

Work Environment

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including :

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.