Claims Coordinator

Coordinator Position

Benefits : 401(k)

Paid time off

Vision insurance

Dental insurance

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

• Understanding of the claims flow process Water Mitigation, Reconstruction, Contents, and other Environmental work
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and all job tasks are completed on time
• Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
• Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance / mortgage information not obtained on initial call
• Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
• Manages Customer Service issues and complaints, documenting actions and resolution
• Understanding of all company cycle times and SLAs required for each job and phase
• Client Care Calls ensure constant, often daily, communication with the customer, may communicate with adjuster
• Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
• May be responsible for creating job estimate and or assisting the Estimator / Project Manager with final estimate

Job Requirements

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation : $16.00 - $22.00 per hour

At ServiceMaster Restoration Services in Marietta, we are committed to restoring peace of mind for homeowners and businesses facing disaster. Specializing in water damage, fire damage, mold remediation, and emergency restoration, we take pride in delivering high-quality service with professionalism and compassion.

As a leader in the restoration industry, we rely on a team of dedicated professionals who share our mission of helping communities recover after unexpected events. Our employees are the backbone of our success, and we provide the training, support, and opportunities needed for career growth.

Why Work With Us?

Make a Difference Help people in their time of need

Career Growth Training, certifications, and advancement opportunities

Team Environment Work alongside skilled professionals in a supportive culture

Competitive Pay & Benefits Recognizing your hard work and dedication

24 / 7 Essential Service Be part of a resilient and in-demand industry

Join Our Team

If you are passionate about making a difference and want to build a rewarding career in the restoration industry, we'd love to hear from you!