Salesforce Product Owner

Job Description

Our client is seeking a CRM / Product Owner with a Salesforce focus to help shape the future of their Salesforce and Marketing Technology platforms. This role is ideal for someone who thrives at the intersection of technology and business — translating ideas into practical solutions that enhance customer engagement and operational efficiency.

As part of the Digital and Technology team, you’ll collaborate with departments across Sales, Marketing, Operations, and IT to drive improvements, manage product roadmaps, and deliver meaningful enhancements across Salesforce (Sales Cloud, Service Cloud, and Marketing Cloud) and connected marketing systems.

This is a Direct Hire / FTE role, onsite in Austin with the team.

What you get to go do in this exciting role :

• Partner with business and technical teams to define, prioritize, and deliver CRM and MarTech capabilities that align with company goals.
• Manage and refine a dynamic product backlog, ensuring user stories and acceptance criteria clearly reflect business needs and technical feasibility.
• Actively participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and demos to ensure smooth delivery cycles.
• Guide the implementation of new features and integrations that connect Salesforce with third-party marketing tools.
• Stay informed about new Salesforce and Marketing Cloud releases, identifying opportunities to enhance platform functionality.
• Oversee user acceptance testing (UAT), gather feedback, and assist with rollout communication and user training.
• Collaborate with Salesforce administrators, developers, and QA teams to resolve escalated issues and ensure platform stability.

What you need to be successful :

Nice to Haves :