District Services Representative

Exelon Job Opportunity

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose of Position : Responsible to process all new business applications, act as first point of contact for customers, builders and electricians requesting new or upgraded services, set up new customer accounts, maintain customer records, create and maintain job folders from initiation through engineering and construction, perform material reconciliation / as-building of WMIS jobs, perform all clerical functions in the district, enter and process time records, and resolve customer complaints as necessary. Provide efficient customer service with both internal and external customers. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties and Accountabilities :

• Provides efficient and courteous customer relations with both internal and external customers
• Supports district in preparation, maintenance and coordination of District processes and records
• Serves as time administrator
• Initiates and maintains district service requests and information using various systems
• Supports District Emergency Restoration efforts and Office Safety Inspections
• Enforces company policies and procedures regarding district processes

Job Scope : This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and / or external stakeholders, customers, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues. May require working extended hours and / or shift work to support business operations.

Minimum Qualifications :

Preferred Qualifications :

Benefits :

Note : Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents. Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to : age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.