Sales Coordinator

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.

Overview

The Area Sales & Marketing Coordinator is responsible for clerical, capturing new business, administrative duties, marketing materials, and other duties to assist in the smooth operation of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This position will report directly to the Area Director of Sales & Marketing.

Responsibilities

Answer telephone and email messages. Respond accordingly.

Maintain and stay abreast of the latest computer programs/innovations (as applicable).

Filing of all pertinent correspondence in a timely manner.

Type all correspondence pertaining to department.

Maintain adequate inventory of office supplies.

Responsible for the smooth operation of the office.

Type and distribute meeting minutes.

Maintain trace file as needed.

Ability to use computer systems. STS-CVENT -FOSSE

Assist with daily operations of the Business Center as needed.

Assist in copying/faxing/mailing.

Work on RFPs- Possible leads for potential clients.

Review Guest Ledger daily to capture any potential new business.

Travel to local businesses to introduce and create a working relationship.

Greet guests/clients/employees when necessary.

Attend meetings/training as required by management.

Qualifications

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

At least 3 to 5 years of progressive experience in a hotel or related field preferred.

College course work in related field helpful.

Computer knowledge/skills required.

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.