Quality Assurance Analyst

Summary

In alignment with Gift of Life Michigan's core purpose and core values, the Quality Assurance (QA) Analyst collaborates with Gift of Life personnel to support a culture of continuous improvement and quality assurance activities. The QA Analyst is responsible for reviewing and processing donor record information to ensure completion and ongoing compliance with federal, state, accreditation, and other third-party regulations.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Conduct ongoing reviews of donor records for accuracy, ensure timely completion, and compliance with federal, state, accreditation and other third party legal and regulatory requirements and standards.
• Compile, monitor, and process all donor record documentation. Monitor pending documentation and conduct all follow-up activities related to completing the donor record.
• Interact with internal and external customers to distribute donor record information. Ensure necessary donor record information is obtained in a timely manner for record release.
• Monitor, track, and report donor record inconsistencies to Gift of Life personnel; collaborate with personnel to ensure timely completion of the donor record.
• Report positive serological, culture, and other test results for tissue donor records, to appropriate personnel and agencies as required by federal, state, accreditation and other third parties.
• Collaborate and support continuous quality improvement by partnering with Gift of Life management and peers to ensure organizational strategic goals are met. Actively participate as the organization's quality assurance liaison in internal committees, workgroups, and meetings.
• Conduct quality assurance activities and lead quality improvement initiatives to drive continuous improvement. Complete ongoing quality assurance education and training. Provide training and guidance to internal stakeholders and staff on regulatory requirements, standards, policies, procedures, processes, documents, etc.
• Complete various reports, support internal and external audits, investigate customer complaints and non-conformances, and regularly update work instructions, training documentation, job aids, etc. to maintain compliance with federal, state, accreditation and other third parties.
• Routinely assess and prioritize job activities to ensure established deadlines, metrics and goals are met.
• Perform other duties as assigned.

Education and/or Experience

Required

• Associate degree in health sciences or a combination of education and experience.
• Four years of work experience within a quality or related role.

Preferred

• Bachelor's degree in health sciences, or related field.
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Excellent verbal and written communication.
• Knowledge of quality assurance activities and quality improvement methodologies, including Corrective Action and Preventive Action (CAPA).

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.