Livevox DeveloperAmerican IT Systems • Plano, Texas, USA

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Livevox Developer

American IT Systems • Plano, Texas, USA

30+ days ago

Job type

Full-time

Job description

Livevox Developer

Plano TX

Longterm Contract

JD for Livevox Developer :

Integrate LiveVoxs proactive outreach with NICE CXone : Use APIs and SDKs to integrate LiveVoxs outbound dialing automated messaging and conversational AI features into the NICE CXone platform.
Develop Studio scripting in NICE inContact : Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
Create LiveVox Designer scripts : Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
Integrate third-party systems : Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g. Salesforce) Snowflake or other enterprise applications.
Build custom API integrations : Use LiveVox and NICE APIs to create custom applications automations and connections to meet unique business requirements.

Functional and technical responsibilities

Design blended omnichannel workflows : Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.

Optimize and maintain applications : Troubleshoot debug and optimize existing scripts and integrations to improve performance enhance call center efficiency and ensure seamless operation of both platforms.

Manage NICE CXone features : Work with NICE CXone components including call routing intelligent virtual agents (IVAs) workforce management (WFM) and quality management (QM) tools.

Ensure compliance : Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

Collaboration and support

Work with cross-functional teams : Collaborate with business analysts solution architects and contact center managers to gather requirements design solutions and ensure successful deployment.

Provide technical expertise : Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.

Create and maintain documentation : Generate detailed technical documentation for developed applications and integrations.

Engage in agile processes : Participate in sprint planning daily stand-ups and other agile methodologies to deliver projects in a fast-paced environment

Key Skills

CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

Employment Type : Full Time

Experience : years

Vacancy : 1

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Livevox Developer • Plano, Texas, USA

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