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Receptionist Lead

Receptionist Lead

Williams LeaLos Angeles, CA, US
23 days ago
Job type
  • Full-time
Job description

Lead Receptionist

Pay : $24.00 / hr

Lead Receptionist for Global Client US Head Quarter office in Los Angeles. The Receptionist Lead delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job Qualifications

High school diploma or equivalent

Minimum 3 years' Concierge and / or reception experience in a customer service environment, legal or financial services industries preferred

1 year or more experience working on a reception desk for a blue-chip company within a busy office environment

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience working with vendors preferred

Outstanding guest services skills

Excellent and sophisticated communication skills, both verbal & written

Good time management skills

Good knowledge and understanding of a Cisco telephone system

Must possess professional presentation / appearance

Great interpersonal skills and an outgoing personality

Excellent command of the English language, both in verbal and written communication

Operational experience working at prestigious events preferred

Attention to detail with good organizational skills

Must possess passion to achieve excellent guest service consistently

Demonstrates the ability to lead others effectively

Ability to work under pressure, plan ahead and anticipate problems

Ability to meet all required deadlines

A welcoming positive manner and an understanding of what good customer service looks like

Acts with integrity at all times and embraces the company philosophy.

Ability to understand the needs of the client and provide customer service and superior client service.

Ability to create and maintain strong relationships and channels of communication with key interfaces and the business

Knowledge of Condeco and working knowledge of A / V equipment an advantage

Ability to multitask, prioritize workload and provide administrative support.

Ability to handle sensitive and / or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

Job Relationships

  • Internal : Account team, functional team
  • External : Clients, client's customers, vendors

Job Duties

  • Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
  • Communicate with direct reports, manager and client on job or deadline issues
  • Immediately escalate operational problems or issues to Supervisor or Manager
  • Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
  • Produce required reports on schedule
  • Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
  • Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor / guest or client escalations
  • Ensure a seamless and personal guest journey
  • Escort guests to their booked meeting room within the building, informing the host of the guest's arrival
  • Understand customer's needs and provide them with 5 Star professional service.
  • Attend to guests wishes and requirements.
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from guests
  • Handle external and internal calls in a professional manner
  • Assist hospitality with setting up rooms with beverages and food
  • Manage any external catering requirements from third party vendors
  • Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
  • Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
  • Book transport for employees and clients
  • Manage Visiting Attorney office and room bookings and visitor pass management

    • Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests

    Occasional requirement to support client functions that run into the evening

    Adhere to Williams Lea policies in addition to client site policies.

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