Healthcare Shift Supervisor

Healthcare Shift Supervisor

The Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Lead will act as a liaison between Program Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Supervisory Responsibilities :

Oversees the shift workflow of the department.

Handles discipline of employees in accordance with company policy.

Keep accurate logs throughout your scheduled shift.

Must be able to frequently prepare written reports and logs in neat, legible handwriting.

Duties / Responsibilities :

Must be able to read and understand all operating procedures and instructions.

Ability to handle both common and crisis situations at the client site, calmly and efficiently.

Work in various environments such as cold weather, rain / snow or heat.

Maintain the security and safety of the hospital community.

Patrol the facility, ensuring the continual safety and security of all hospital staff, patients and visitors.

Maintain a physical presence within the hospital facility, serving as a visible deterrent to illegal activity.

Positively contribute to the overall patient experience by providing superior customer care.

Provide an empathetic approach to managing patient and / or visitor aggression.

Write detailed and accurate reports outlining any incidents that occur on the property.

Respond to emergency situations that require security assistance.

Performs other duties as assigned.

Required Skills / Abilities :

Effective verbal and written communication skills.

Effective interpersonal and customer service skills.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

Education and Experience :

Must be at least 18 years old.

High school diploma or equivalent.

At least two years related experience required.

Physical Requirements :

Occasionally lift or carry up to 40 pounds.

Climb stairs, ramps, or ladders occasionally during shift.

Stand or walk on various surfaces for long periods of time.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Referral program