Director of Network Operations

Category : : Professional

Subscribe : :

Department : : Information Technology

Locations : : Schenectady, NY

Posted : : Oct 28, 2025

Closes : : Open Until Filled

Type : : Full-time

Position ID : : 194283

About SUNY Schenectady County Community College :

SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training, and workforce development in a student-centered environment, serving students from a wide range of backgrounds. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.

Job Description :

SUNY Schenectady is seeking an experienced and dynamic individual to join our team as the Director of Network Operations. Under the general direction of the Chief Information Officer (CIO), the Director of Network Operations will provide strategic leadership and oversee the college's IT infrastructure, systems, and user support services. You will be responsible for managing a team of skilled IT professionals and ensuring the efficient and reliable operation of all technology resources. This includes project planning, budgeting, vendor relations, and personnel management.

Supervisory Responsibilities :

Supervisory responsibilities required in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training; planning and assigning projects / tasks; and appraising performance.

Responsibilities :

• Working with the CIO, lead and supervise a team of IT professionals in the delivery of reliable and effective IT services to the college community.
• Manages efficient Network and Help Desk operations, processes to include training, hiring, managing, and motivating Network Operations personnel.
• Oversee the management and maintenance of the college's hardware, software, and networking infrastructure and endpoint devices, ensuring high availability and security.
• Advance the use of telephony services using VoIP technologies.
• Develop and implement strategic plans to optimize the college's IT infrastructure and systems, ensuring alignment with institutional goals.
• Establish and enforce IT policies, standards, and procedures to ensure compliance, security, and efficient operations.
• Manage and ensure that project goals are accomplished and aligned with the operational and educational mission of the College.
• Collaborate with various stakeholders to assess technology needs, identify opportunities for improvement, and implement innovative solutions.
• Provide leadership and guidance in disaster recovery planning, business continuity, cybersecurity initiatives, and actively participates in the IT change management process.
• Ensures applications and services are accessible to persons with disabilities to the extent required by law, including the management of new or modified content.
• Manage vendor relationships and contracts, negotiating terms and ensuring cost-effective solutions.
• Stay up-to-date with emerging technologies and industry trends, evaluating their potential benefits and recommending their adoption when appropriate.
• Foster a culture of customer service excellence, ensuring timely and effective resolution of IT-related issues and requests.
• Performs other duties as assigned.

Requirements :

Minimum Qualifications :

Preferred Qualifications :

Special Information :

Additional Information :

Salary : $78,000

Comprehensive Benefits Package :

As a full-time team member, you will have access to a competitive benefits package designed to support your health, financial security, professional growth, and work-life balance :

Application Instructions :

Applications Due By : Applications accepted until position is filled.

If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or humanresources@sunysccc.edu.

Applicants must submit the following documents to be considered for this position :

CAMPUS SAFETY REPORT

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts : disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here.

SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire.