Director of Security

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation's preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

Basic Function

Acts as the Manager on Duty (MOD) in the absence of the General Manager and Executive Committee. There is a high level of visibility in the Front of the Office initiating direct contact with guests. Monitors service levels throughout the Resort. Responds to and coordinates activities in all emergency situations.

Qualifications : Education, Knowledge, Training, & Work Experience

Minimum of two (2) years hotel experience in at least one of the following areas : Front Office or Night Audit Restaurant Operations Security Department. Good people skills, written and verbal communication skills (in English), and a high energy level are required, as well as CPR certification.

Essential Functions

Manager on Duty during the night hours : Ensure levels of service are exceeding standards. Respond to guest needs and / or concerns. Coordinate and resolve emergency situations. Provide written documentation of activities for the General Manager, Director of Operations and the BLT as well. Train all staff members involved in the MOD program. Attend the following meetings : Safety Council Meetings (Monthly) Pre-conference Meetings (Upon Request) Department Head Meetings (Upon Request)

The role of the Director of Security is to insure the safety of guests and employees, their property and the property of the hotel.

Major Duties and Responsibilities

1. Protection of Property assets

Deploy Security staff to effectively protect property assets. Educate staff in preventative ways of protecting assets. Monitoring access to storage areas. Conduct investigations into all losses of assets and refer to proper management for disposition.

2. Protection of Guests and Employees Person and Property

Handle guest complaints related to Security and Safety matters, and be able to make the required verbal and written reports.

Provide reasonable care in securing guest rooms and guest room areas. Identify areas in need of additional lighting and reduce lighting and make recommendations to the Resident Manager and Director of Security.

Oversee the handling of guests who are under the influence of alcohol, drugs or otherwise incapacitated.

Oversee the extrication from the property, only in the most extreme cases, when called for (through the legal process without violating civil rights) unauthorized persons or guests, whose behavior goes against the best interests of the property.

Identify and make recommendations for minimizing physical hazards and unsafe work practices. Evaluate guest and employee requests for additional security efforts. Conduct investigations of employee and guest complaints, referring all findings to the Resident Manager, General Manager, and Director of Security.

Maintain positive relations with local law enforcement and related agencies. Keep abreast of local criminal activity as it may impact the hotel industry.

Communicate effectively (orally & written) with upper management. Conduct effective monthly staff meetings. Analyze and make recommendations to management, expressing loss potential in operationally understandable terms, identifying causes and suggesting remedies in a supportive manner. Cross train and assist in the following areas Front Desk Guest Services Transportation Conference Services Food & Beverage

Physical Demands

1. Ability to stand for long periods of time as necessary.

2. Ability to walk to the main hotel area periodically.

3. Lift, carry and / or move boxes that range from 10-25 pounds.

4. Ability to work flexible hours (including evenings and weekends).

The ability to handle any guest / staff / property issue in a professional and timely manner. Ensure that the appropriate actions are taken regarding any safety and / or security issues.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.