NextGen System Analyst

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NextGen System Analyst Organization : Orthopaedic Associates of Maine (OAM) Department : Information Systems (MIS) Location : Fully Remote (must be able to work EST hours) Reports To : VP of Informatics Date : September 22, 2025 Status : Exempt Basic Function The NextGen System Analyst owns the build, configuration, optimization, and governance of NextGen Enterprise EHR / EPM (and, ideally, NextGen Office) across a multi-site practice environment. You’ll partner with clinical, front‑office, and revenue cycle leaders to streamline workflows, improve quality metrics, and drive financial performance. This role is hands-on : part systems admin, part analyst / builder, part trainer, and part project manager. This position requires independent judgment, strong analytical skills, and a commitment to providing exceptional customer service. Key Responsibilities System Ownership & Configuration Maintain provider, practice, and location setups, including roles and security permissions. Administer dictionaries and master files (problem lists, medications, orderables, fee schedules, payer / plan tables). Oversee integrations for eRx / EPCS, eLabs, imaging, devices, and document / task management. Manage related applications such as NextGen Mobile, Virtual Visit, Intelichart Portal, Patient Reminders, NextGen Fax, and Automated Document Delivery. Maintain the legacy document archive. Manage the NextGen quality reporting tool to support MIPS reporting. Workflow Design & Build Design and build chart templates, clinical content, order sets, visit templates, and smart tools to improve documentation quality and efficiency. Interfaces & Interoperability Manage interfaces using Mirth Connect / HL7 / FHIR (labs, HIE, immunization registries, clearinghouses, EDI, radiology, devices). Reporting & Analytics Develop operational and clinical reports using SQL, Crystal Reports, Power BI, or NextGen reporting tools. Deliver dashboards for provider productivity, access, quality, and revenue cycle KPIs. Support compliance activities with reporting and auditing tools. Release & Change Management Plan and execute upgrades, patches, hotfixes, and KBM / content updates. Develop test scripts, manage UAT cycles, and maintain change-control documentation. Maintain configuration logs, version matrices, and rollback plans. Training, Support & Vendor Management Create role-based training, tip sheets, and super-user programs. Lead go-lives and optimization efforts. Provide Tier-2 / 3 support, triage tickets, and escalate issues to NextGen / vendor support as needed. Establish SLAs and performance metrics with internal teams and external vendors. Data Quality, Compliance & Security Participate in disaster recovery testing and downtime procedures. Ensure compliance with regulatory, security, and privacy requirements. Required Qualifications 7–10+ years of hands-on administration with NextGen Enterprise EHR / EPM . Proficiency with SQL and one or more reporting tools (Crystal Reports, SSRS, Power BI, or NextGen reporting). Working knowledge of Mirth Connect or another interface engine, with HL7 / FHIR experience. Strong understanding of ambulatory clinical workflows. Experience supporting regulatory and quality programs (MIPS / QPP, UDS / HEDIS) and addressing care gaps. Proven skills in documentation, change management, and training, with the ability to translate clinical and revenue cycle needs into technical solutions. Preferred Qualifications NextGen or Mirth certifications. Background in data migration or EMR transitions (to / from NextGen). Advanced Excel / Power BI skills for dashboard development. Physical Requirements Good visual acuity, hand-finger dexterity, and clear verbal communication skills. Ability to sit at a desk and work on a computer for prolonged periods. Standards Adheres to the standards outlined in the Orthopaedic Associates of Maine Employee Manual . Complies with the Practice Responsibility Program and Code of Conduct . Completes all required annual compliance training and continuing education programs.