Talent.com
Account Manager - Operations

Account Manager - Operations

M W Logistics LlcDallas, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Account Manager- Operations

MW Logistics is currently positioning itself for growth. We are seeking people for Account Manager- Operations to join our team.

The Core responsibilities of the position include :

  • Serve as an advocate and liaison for MWL clients to ensure overall customer satisfaction.
  • Expand current customer accounts through ongoing relationship development.
  • Work creatively with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
  • Follow MWL processes and procedures while ensuring the customer system and process set-up is correct to ensure the team’s success in executing shipments.
  • Update internal tracking and reporting systems throughout the day to maintain accuracy in KPI’s.
  • Monitor and ensure accurate billing issues are resolved – this is at the customer level. Bringing up concerns, informing MWL of updates you are informed of. Ensuring any modifications or set-ups are completed.
  • Communicating with assigned customer base as the single point of contact
  • Solution Sourcing daily : researching and identifying (current and proactively) and thinking critically to determine the best course of action and recommendations of solutions.
  • Score Cards for designated customers (compliance)
  • Awards Compliance
  • Sales Functions – Spot Boards – Account Growth
  • Presentation / Public Speaking skills

Professional Qualifications and Experience :

  • Bachelor's degree
  • Experience in the transportation / logistics (trucking) industry
  • Working knowledge of McCleod Software– preferred
  • Track revenue, margin, and load count growth for assigned customers to help identify organic growth patterns.
  • Track and monitor Primary Tender Acceptance, Tender rejections, On- time pick up and on time delivery metrics for assigned customers and ensure that MWL is meeting / exceeding customer expectations.
  • Set up weekly / monthly / Quarterly business reviews with assigned customers and develop relationships with customers.

    • Characteristics for Success in This Role :

  • Empathetic – deeply understand the goals, drivers, and needs of others.
  • Service-oriented – ready to go the extra mile for their clients.
  • Strategic – does not get trapped in the weeds, understands the bigger picture.
  • Proactive – does not wait to act, is in charge.
  • Responsible – takes responsibility for their actions and outcomes; is accountable to other.
  • Good communicator – writes and speaks for impact; confirms that the other side has the same understanding.
  • Is prepared – does not get hit with surprises; does the preparation work that other skip.
  • Great listener – active listener, makes sure the other side feels head.
  • Forward-looking – doesn’t just look in the rearview mirror; always asks “what’s next?”
  • Fact-based – based in reality; knows that “hope is not a strategy.”
  • Team Player – looks out for the team, collaborative.
  • Good Negotiator – looks for the win / win in every situation; grows the pie.
  • Trustworthy- earns and deserves the trust of customers and colleagues.

    • Office :

    Hours : In–office, 8 : 00am – 5 : 00 pm. A one-hour lunch between 11 : 00 am – 1 : 00pm as scheduled by department leadership to ensure ongoing coverage. As a 24 / 7 / 365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

    Physical requirements : Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

    Working conditions : Office environment.