Order Resolution Analyst

Job Description

Job Description

Salary : Summary :

The Order Resolution Analyst plays a critical role in proactively identifying, analyzing, and resolving order-related issues to ensure exceptional customer satisfaction. This role serves as a primary liaison between Member Services, operations, and other internal teams to address discrepancies, provide timely updates, and implement corrective measures that enhance the order fulfillment process.

Essential Functions :

Order Analysis & Monitoring

• Regularly monitor the status of incoming orders through order and warehouse management systems to ensure timely and accurate processing.
• Review order queues and exception reports to identify discrepancies or potential delays.

Customer & Member Service Support

Issue Resolution & Root Cause Identification

Documentation & Reporting

Skills & Qualifications :

Required Education and Experience :

Preferred Education and Experience :

Supervisory Responsibility :

This job does / does not have supervisory responsibilities.

Work Environment :

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and / or diffused in the work environment.

Position Type / Expected Hours of Work :

This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention.

Exact hour requirements can be reasonably modified as necessary for the business needs by the employees manager.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.

Safety-Sensitive Position Notice :

This position is classified as safety-sensitive, meaning that it involves duties where job performance can significantly affect the safety and health of employees, customers, or the public. As a result, candidates for this role may be subject to pre-employment and ongoing drug and alcohol testing, background checks, and other compliance requirements in accordance with company policy and applicable laws. These positions may require the use of Personal Protective Equipment (PPE) and the completion of mandatory safety trainings. Ensuring a safe work environment is a top priority, and adherence to all safety protocols and regulations is mandatory.

Equal Employment Opportunity :

Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

Sponsorship :

Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Note :

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.