Supply Chain Customer Collaboration Specialist / Manager

SC Customer Collaboration Specialist / Manager

Colgate Palmolive strives to deliver an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation.

The VMI Manager manages and maintains the customers inventory replenishment models to maintain agreed upon targets. This role must build strong relationships by providing robust analytical skills, communication skills, and leadership skills to leverage both internal and external data to maximize customer satisfaction, best in class service, efficiency improvements, and aligned demand plans. This role is directly responsible for customer in stock, inventory targets, and forecast adjustments. The role requires the use of an additional software program to perform the task. The VMI position is integral to ensuring efficient operations and enhancing customer satisfaction within the company's portfolio. The role emphasizes collaboration, innovation, and the promotion of a diverse and inclusive workplace culture.

This role is a critical component of our supply chain, working collaboratively to ensure that quality, safety, and the experience of our customers is our top priority.

Key Responsibilities :

• Demonstrate robust analytical and quantitative skills, proficiency with computer systems, and strong communication skills to establish relationships with our top customers and sales teams.
• Develop reports that track all metrics and identify trends or issues that impact inventory levels.
• Understand all VMI parameters, calculations, and data feeds to accurately generate replenishment orders.
• Identify and communicate customer specific changes / trends that impact the demand plans.
• Assures service level performance is aligned with the established customer requirements.
• Implement strategies for Vendor Managed Inventory (VMI) to optimize stock levels and reduce cost.
• Oversee the customer and order management processes to ensure efficiency and accuracy.
• Collaborate with cross-functional teams to enhance customer satisfaction and operational performance.
• Play a critical role in collaborating with Planning and Sales within CP to improve national forecast accuracy and better distribution of finished goods' inventory.
• Collaborate with our customers to identify areas of opportunity for greater efficiency and service improvement.
• Seek opportunities and lead improvement projects, including but not limited to new technology assessments and implementations, and logistic efficiency improvements.
• Identify and potentially participate in opportunities to be involved in benchmarking, attending industry conferences, and provide critical input into the strategic direction of the organization.

Required Qualifications :

Preferred Qualifications :

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Compensation and Benefits

Salary Range $ - $ USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits : Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation / PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.