Business Analyst

Description:

AMBA is seeking a talented Business Analyst to join our growing Client Delivery Team! We are looking for someone who thrives in an agile, team-oriented environment.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
• Annual Bonus Program.
• Corporate 401k Matching.
• Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
• Sick time that can be used for both physical and mental wellness days.
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
• Free, confidential counseling and support through our Employee Assistance Program (EAP).
• Support & development to cultivate your knowledge and continuing education to support your professional designations.
• Business casual dress code.
• Hybrid work arrangement.

About the Role

The primary role of the Business Analyst is to act as a liaison between the client, business and IT teams in the development of system enhancements and online tools. They will implement technology and process-based solutions by determining the requirements for a project or program, analyzing, and documenting them, and communicating them to stakeholders.

Day to Day

• Communicate requirements clearly and effectively to all teams responsible for technical development and implementation.
• Provide research and support for client management system and website production issues, including managing any necessary clean-up of customer files.
• Identify, validate, and document functional and operational requirements using established requirements-management methodologies and tools.
• Troubleshoot and analyze business requests, submitting detailed requirements and tickets through JIRA.
• Manage testing activities, communication, and documentation throughout development cycles and production rollouts.
• Develop reports using SQL, analyze data, and distribute findings through appropriate channels.
• Identify opportunities to streamline processes, propose feasible enhancement options, and evaluate associated risks.
• Perform testing activities—including system, regression/sanity, and user acceptance testing (UAT)—for system enhancements, server moves, production issues, and connectivity issues.
• Assist in developing and delivering training materials and supplemental documentation for new processes and system clean-up initiatives.
• Oversee implementation and ongoing maintenance of system rating, solicitation, and policy issuance processes.
• Perform other duties as assigned.

Requirements:

• 1-2 years of insurance or prior Business Analyst experience preferred.
• College degree from a four year institution preferred.
• Experience facilitating meetings and requirements sessions with stakeholders to document high-quality requirements.
• MS SQL experience (queries, functions, reports) is a plus.
• Experience performing UAT, Regression/Stress testing for system enhancements.
• Lean Six Sigma Certification is a plus.
• Proficient in MS Office Tools (Excel, PowerPoint, Word, Access).
• Excellent written and verbal communication skills.
• Self-motivated with the desire for continuous improvement.
• Great analytical, critical thinking and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Adaptable and capable of working in a fast-paced environment.

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.