Full Time Assistant Store Manager (Store 1724)

Overview

Full Time Assistant Store Manager (Store 1724) at GameStop. This role supports the Store Manager in all facets of store operations and helps develop a sales culture by providing outstanding guest service and product knowledge to drive guest loyalty and repeat business.

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions and concerns promptly and courteously, assist with video gaming needs, inform guests about promotions, and thank guests for shopping.
• Support the shopping environment, visual and operational elements, current sales initiatives, and the relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using the POS system, including giving receipts and ensuring high-quality guest service.
• Answer guest questions in person or by phone; escalate issues to the Store Manager as appropriate.
• Promote GameStop guest benefits, such as new title reservations, trade-ins, and Pro Rewards.
• Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, and guidelines.
• Monitor associate performance, provide feedback, and ensure alignment with guest service expectations.
• Provide recognition and feedback to associates and document performance in HR systems in partnership with the Store Manager.
• Ensure onboarding, training, and compliance are completed prior to openings / closings; understand policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities.
• Schedule store associates, manage breaks, and supervise staffing to maintain superior guest service.
• Approve payroll, manage paid time off, and verify hours worked.
• Maintain store cleanliness, organization, merchandising per guidelines, and ensure equipment is in working order.
• Fulfill Omni-Channel orders daily.
• Protect assets through inventory control and loss prevention; inspect packages at closing as needed and report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and perform required administrative duties.
• Count inventory, restock shelves, and ensure products are represented and organized in the store.
• Record daily transactions accurately in the POS system and handle bank deposits as required.
• Verify shipments, conduct inventories, and report discrepancies to the Store Manager or District Manager.
• Process defectives / recalls and stock pulls promptly with proper labeling and packing lists.
• Maintain safety awareness and report injuries per guidelines.
• Maintain store records and help keep manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.
• Adhere to GameStop policies, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Open and close procedures as required.

Qualifications

Skills & Abilities

Disclosures

Job descriptions are subject to change based on business needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations as required by law. Certain state-specific exceptions may apply.

Compensation

$10.75 - $14.75 per hour

Employment details

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

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