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Tono | St. Paul - General Manager

Tono | St. Paul - General Manager

Tier1usaSaint Paul, MN, United States
10 hours ago
Job type
  • Full-time
Job description

Address 1580 St Clair Ave, St Paul, MN 55105, USA

Job Description

The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high‑performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.

Key Responsibilities

  • Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.
  • Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.
  • Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.
  • Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.

Build and Lead a High-Performing Team

  • Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.
  • Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.
  • Set clear expectations for performance and ensure that team members are held accountable to operational and customer service standards. Conduct regular performance evaluations and provide feedback to enhance employee development.

    • Control COGs (Cost of Goods Sold)

  • Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost-effective operations.
  • Implement procedures for portion control, proper food handling, and inventory management to keep food costs within target ranges.

    • Manage Labor Costs

  • Create and manage labor schedules to ensure that staffing levels are appropriate for sales volume while minimizing overtime.
  • Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.
  • Monitor labor productivity and make adjustments to optimize team efficiency during peak and off‑peak hours.
  • Use labor management software (7Shifts / Toast) to track hours worked and make adjustments as needed.

    • Profitability Management

  • Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.
  • Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.
  • Implement best practices to increase revenue and reduce expenses without compromising service or quality.
  • Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.

    • Community Outreach

  • Develop and maintain strong relationships with the local community, including customers, local businesses, and organizations.
  • Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.
  • Engage with customers with in‑person interactions and promotions to build loyalty and increase foot traffic.
  • Lead local outreach efforts to support community involvement and build positive public perception of the brand.

    • Must Have or Be Able to Obtain Certifications

  • Certified Food Protection Manager (CFPM) certification for knowledge of food safety standards.

    • Key Skills

  • Strong operational skills in a fast‑paced food service environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem‑solving abilities.
  • Comfortable navigating and leveraging technology to enhance operations and team collaboration.
  • Strong command of English grammar for clear and effective communication in written and verbal forms.
  • Ability to speak and write in Spanish (Preferred).
  • Experience with Slack for team communication and Google Workspace (Google Drive, Docs, Sheets, Gmail) (Preferred).
  • Ability to travel between stores / home office or events as needed.
  • May require lifting up to 50 lbs.
  • Ability to stand for extended periods and work in a fast‑paced environment.

    • Qualifications

  • Years of Experience : 2+ years of restaurant managerial experience.
  • Education : High‑school Diploma or GED required; higher education in business is a plus.
  • Availability : Minimum of 40+ hours, salaried position, in store and 5 hours of admin. Requires a flexible schedule with some nights and weekends to meet demands of the business.

    • Benefits and Compensation

  • Paid time off and holidays.
  • Health Insurance and 401k coming in 2026.
  • Professional growth opportunities within a rapidly expanding brand.
  • Discounted Tono!

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    General Manager • Saint Paul, MN, United States