A company is looking for a Service Desk Technician to provide first-level IT support to customers.
Key Responsibilities
Act as the first point of IT support for customers
Answer incoming calls, emails, and web submissions efficiently
Resolve end-user incidents and requests while explaining technical issues clearly
Required Qualifications, Training, and Education
Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, and other IT infrastructure
One year of experience in a technical position, preferably in Service Desk or customer support
Proven track record of exceeding customer expectations in service roles
Willingness to work on-call and during weekends / holidays as needed
Commitment to diversity, equity, and inclusion in the workplace
Service Desk Technician • Fort Lauderdale, Florida, United States
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