Technical Support Specialist (electrical exp required)

Job Description

Job Description

Salary : 64000

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.

In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues remotely. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.

Key Accountabilities :

Technical Support & Troubleshooting

• Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.
• Assist customers with problematic equipment and recommend appropriate solutions.
• Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns
• Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.
• During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency
• Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.
• Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.

On-Site Support & Coordination

Customer Support & Service Request Management

Performance & Process Improvement

What Were Looking For

To thrive in this role, you should bring :

Education & Experience

Technical Expertise

Skills & Abilities

Why Armstrong Fluid Technology?

By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.