Consumer Access Specialist Part Time Nights

Job Opportunity At AdventHealth New Smyrna Beach

Join AdventHealth and be part of a community that is dedicated to the whole person. This is where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for your unique experiences and contributions to our purpose-minded team.

Schedule : Part Time Nights, weekdays and rotating weekends

Shift : 5pm - 3 : 30am

Location : AdventHealth New Smyrna Beach

The role you'll contribute :

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-certification and / or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you'll bring to the team :

General Duties : Proactively seeks assistance to improve any responsibilities assigned to their role. Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

Patient Data Collection : Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details. Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy.

Payment Management : Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required. Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services.

The expertise and experiences you'll need to succeed :

Minimum qualifications :

High School Grad or Equivalent

1 years' experience in customer service

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.