Patient Service Representative - Linscott Family Practice

Patient Service Representative - Linscott Family Practice

Central Ohio Primary Care Physicians is seeking a Patient Care Representative for our Linscott Family Practice office in Marysville, Ohio! In this role, you will work the front desk and act as a key point of contact for patients and the office as a whole. Additionally, this position plays a key role in ensuring the office runs smoothly. This is a full-time role working first shift hours, Monday-Friday.

Essential Duties and Responsibilities :

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and / or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications :

Knowledge, Skills & Abilities :