Welcome Desk Associate

Welcome Desk Associate

The Salvation Army Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Basic Purpose

The Welcome Desk Associate is responsible for creating exceptional customer service experiences. Responsibilities include verifying memberships through POS system, providing information and answering questions about available programs.

Essential Duties and Responsibilities

• Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service.
• Check in customers in a friendly, caring, inviting manner.
• Must be able to handle cash, make changes and operate the POS system. Will wait on customers, clients, and members according to established procedures.
• Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program / staff in a timely manner.
• Maintain progressive knowledge of all programs and facilities.
• Observe and identify customers, clients and members that may be recommended candidates for scholarship. Aid with scholarship application process.
• Be responsible for maintaining the orderliness and cleanliness of the POS stations and kiosks. Keep the sales area clean and neatly arranged at all times.
• Secure the POS area at the open and close of shift.
• Adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration.
• Check equipment out to members following appropriate procedures.
• Observe all safety rules and regulations.
• Attending staff meetings as assigned.
• Provide referral information to meet individual and family needs.
• Maintain confidentiality.

Knowledge, Skills, Abilities and Other Qualifications Requirements

Education Requirements

Skills

Physical Requirements :

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.