Senior Manager of Digital Operations

Job Description

Job Description

Salary : NYC $70,000-$75,000

Title : Senior Manager Digital Operations

Status : Full-time

Hours : 40 / week, Monday - Friday, 10 am 6 : 30 pm (UK) / 9 am 6 pm (USA)

Location : London, UK or New York, NY

Reports to : Head of Digital Operations

Company Summary :

Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London, and Los Angeles, and additional staff in Paris, Berlin, Amsterdam, and beyond. We work every day to support great art with transparency, creativity, expertise, and hard work.

Position Summary :

Secretly Distribution is seeking a Senior Digital Operations Manager to join our global Digital Operations team. This role, based in London or New York, will lead operational delivery of digital releases to DSPs, oversee rights management, and act as the senior point of contact for labels and internal stakeholders. The role combines strategic oversight with hands-on operational responsibilities, ensuring high-quality release execution, optimal client satisfaction, and efficient internal processes.

Responsibilities :

• Reporting to the Head of Digital Operations, lead and mentor the UK and US Digital Operations teams and coordinate workflows.
• Serve as the senior operational contact for SDs labels, handling issues and maintaining high satisfaction.
• Build and maintain strong relationships with DSP partners, manage delivery to new services, and ensure compliance with specifications and style guides, including maintaining SDs Platinum Spotify Preferred Partner status.
• Oversee back catalogue onboarding, anti-piracy activities, infringement claims, and DMCA notices.
• Optimize internal processes, document best practices, and support process improvements, operational innovations, and system implementations, including our repertoire management tool, RIOT.
• Track KPIs, report on performance, and provide actionable insights to improve Digital Operations workflows.
• Stay current on industry trends, DSP developments, and rights management (including YouTube, Facebook Rights Manager, DDEX / XML), leveraging insights to enhance label services.
• Represent Secretly Distribution at management meetings, industry events, and conferences when required.

The Ideal Candidate Demonstrates :

SG Services, Inc. Benefits (USA)

BWSCD Benefits

(UK)

NYC Salary Range : $70,000-$75,000

All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.