Security Operations Center Operator

The Peabody Essex Museum in Salem, MA is seeking candidates for the Overnight Security Operations Center (SOC) Operator position. SOC Operators monitor computer-driven access control, surveillance, and life-safety systems throughout the museum campus. The SOC also coordinates incident response with alarm service vendors, emergency responders and in-house security staff. Additional duties include maintaining daily activity logs, filing incident reports, operational and performance tests of relevant systems, and basic maintenance of control center equipment.

SOC operators must have a strong working knowledge of security field operations in order to successfully coordinate effective response procedures. Operators will therefore also be regularly assigned to field posts where they will interact with the public, conduct area inspections, and perform other duties as assigned to maintain the physical security of museum spaces. Successful candidates will have strong written and verbal communication skills, an acumen with technical concepts, and an assertive yet professional demeanor. The ability to remain calm under pressure and exercise well-reasoned discretion is essential.