Job Description
Job Description
Description :
- This role is 80%+ on the road within a region.
Commercial landscape and snow removal management professionals encouraged to apply.
(SPO) provides management and oversight within their designated geographic zone. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain Quality Control of Service Vendor performance and resolve problems within the zone.
Responsibilities
Communicate and build relationships and trust with the client locations and regional managementDeliver Vendor Quality Control programs within the regionRead, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level AgreementsFacilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locationsManage the client; up to and including client Regional Vice Presidents.Conduct Service ValidationsTrain and guide vendors as requiredProvide guidance and feedback to Caliber Service ManagementMaintains Quality Control ReportsPrepare Vendor score cardsResolve customer problems by applying resources as necessaryConduct site surveys for various trades and servicesEngage and entertain the customer as appropriateConduct training and presentations concerning scope of work to store personnelFoster a positive team environmentEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedResponsibilities may require emergency support, mobilization and extended engagement helping serve / solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergenciesProfessional Skills
Customer Service – AdvancedVerbal Communication – ProficientWritten Communication – ProficientTeamwork – ProficientRelationships – AdvancedOrganizational Awareness – ProficientProblem Solving – ProficientProcess Orientation – ProficientRole Specific Skills
Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)Able to utilize Disc Profile ToolsCapable of working outside in supervisory-inspection capacity in all weather conditionsAble to climb ladders and perform roof top maintenance inspection tasksCapable of extensive driving (day, night and inclement) and commercial air travelAble to travel nationwide on short notice on a limited basisExcellent driving recordMinimum Qualifications
Bachelor’s degree preferredOther Relevant Qualifications
Strong multi-unit enterprise facilities management experience preferred in the following skills : Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial ServicesExperience in a tradeRetail experience or experience servicing retailersExperience in facilities industryRequirements :