Executive Desktop Support Engineer

As the Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

Responsibilities :

• Support onsite Executives and other VIP staff.
• Create and support desktop / laptop build processes for domestic / global sites.
• Perform software distribution and patch management to Windows PC's and laptops when needed.
• Maintain and order supplies, equipment, and accessories.
• Provide orientation & end user training for client technologies.
• Manage ticketing system daily. Follow up with user until issue is resolved.
• Quickly respond to technical support requests.
• Troubleshoot software and hardware user related issues.
• Track and monitor progress on issues to reduce / eliminate future incidents.
• 24 / 7 support and extended support hours where necessary.
• Work with other IT functional areas on a day-to-day basis.

Requirements :

About Harvard Partners Trusted IT Advisors :

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include :