Housing Advocate Guest Services Team Lead

Who We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years.

We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.    The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences.

We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion.

Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes!

Public Service Loan Forgiveness (PSLF) qualifying agency JOB SUMMARY The Housing Advocate Guest Services Lead serves as the first point of contact for guests, providing warm, professional, and trauma-informed customer service while monitoring activity in the lobby, entrance, and surrounding areas.

This role is essential to maintaining a safe and welcoming environment by de-escalating conflicts and reporting concerns.

Key responsibilities include answering phones, managing guest check-ins, and supporting overall facility cleanliness and organization.

• Applicants must be authorized to work for ANY employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time.