Client Account Manager

Join to apply for the Client Account Manager role at Morrison Foerster

This role can be based in San Francisco, Los Angeles or San Diego.

About the Role

• Manage full‑cycle billing and collections processes for assigned attorneys and client portfolios. Provide recommendations to attorneys and clients regarding changes and updates to all aspects of attorney and client portfolios. Establish and maintain credibility with stakeholders, produce highly accurate work product, and take full ownership for results.
• With input from Pricing and attorneys, establish and manage alternate rate structures, including special rates, discounts, fee caps, fixed fees, tiered discounts and matter budgets.
• Collaborate closely with attorneys and staff to ensure compliance with client billing and e‑Billing requirements; manage all processes from engagement to collections with tact, diplomacy, and effective negotiation skills.
• Review invoices thoroughly, analyzing and resolving any underlying issues; finalize invoices and submit in formats meeting attorney and client requirements, including e‑billing submissions. Manage billing and collection arrangements with clients.
• Develop and manage relevant reporting to provide value‑added insight into client matter management and profitability for attorneys and management.
• Prepare accurate monthly billing and collections forecasts for assigned portfolio based on attorney and client input.
• Ensure management of client trust accounts, on‑account billing, accurate payment application, and unapplied fund resolution throughout life cycle of assigned accounts.
• Review and implement terms of engagement letters and outside counsel guidelines for every client matter.
• Establish effective backup support processes to ensure seamless support for all portfolio matters.
• Meet and discuss with assigned attorneys their client A / R portfolios to determine collection strategy; make collection recommendations.
• Anticipate outcomes, assess next steps and recommend approaches to initiating actionable improvements related to assigned portfolio and within the Accounting Department.
• Develop, document and share best practices with colleagues.
• Apply detailed knowledge of professional methods and underlying concepts while working with Management on billing and collection issues.
• Participate in departmental projects as requested; strive to innovate and offer insight into processes and create efficiencies.

About You

About MoFo

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

Benefits

Salary ranges (required by law) :

San Francisco : $104k to $135k

Los Angeles or San Diego : $99k to $130k

For questions regarding this position, please e‑mail jobs@mofo.com

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Finance, Legal, and Accounting / Auditing

Industries : Legal Services, Accounting, and Law Practice

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