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Auto Service Lane Manager
Auto Service Lane ManagerLake Norman CDJR • Cornelius, NC, United States
Auto Service Lane Manager

Auto Service Lane Manager

Lake Norman CDJR • Cornelius, NC, United States
1 day ago
Job type
  • Full-time
Job description

20320 Chartown Dr., Cornelius, NC 28031

Automotive Service Lane Manager

Competitive Salary + Performance-Based Bonuses

2+ Years in a Service Management Role in the Automotive Industry is Required

PTO Awarded Day One

13 Days Awarded as of January 2026

Are you a high-energy, customer-focused leader with a passion for coaching and motivating others? Lake Norman CDJR is seeking a Service Lane Manager who brings enthusiasm, leadership, and a growth mindset to our dynamic automotive team. Youll play a key role in ensuring an exceptional customer experience, driving service lane performance, and leading a team of service advisors and support staff to success.

You will report to the Service Director and Fixed Ops Director

Key Responsibilities :

  • Lead the Drive : Manage daily operations of the service lane to ensure smooth, efficient workflow and exceptional guest experiences.
  • Coach & Develop : Mentor, train, and inspire service advisors and support staff to hit performance goals and grow professionally.
  • Motivate the Team : Foster a positive, energetic culture that rewards teamwork, accountability, and continuous improvement.
  • Customer First : Ensure customers are welcomed warmly, their needs are clearly understood, and expectations are exceeded throughout their service visit.
  • Optimize Performance : Monitor KPIs, track advisor productivity, and implement strategies to increase sales, CSI scores, and customer retention.
  • Quality & Efficiency : Coordinate with technicians and parts department to ensure accurate repair orders, efficient vehicle flow, and on-time delivery.
  • Problem-Solver : Handle escalated customer concerns with professionalism, empathy, and a can-do attitude.
  • Communicate Clearly : Act as a liaison between customers, service advisors, technicians, and management to ensure clarity and alignment.

Requirements Service Lane Manager :

  • 2+ years in a service management role in the automotive industry is required
  • Proven leadership and coaching experience
  • Strong interpersonal and motivational skills
  • High energy, positive attitude, and ability to thrive in a fast-paced environment
  • Excellent communication and organizational skills
  • Proficiency in DMS and service software (Reynolds & Reynolds preferred)
  • Valid drivers license and clean driving record
  • Please upload your resume. Completing the online assessment will grant you priority consideration!
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screening.

    • What We Offer :

  • Competitive salary + performance-based bonuses
  • PTO awarded day one 13 days awarded as of January 2026
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Ongoing professional development and growth opportunities
  • Supportive, high-energy team culture

    • Join our team and drive the future of automotive service with leadership that inspires, motivates, and delivers results.

    Apply today and become a champion of performance and people.

    We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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    Service Lane Manager • Cornelius, NC, United States