Customer Service Instant Return Representative

The Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Wage : $16.75 hourly

The key responsibilities and accountabilities are :

• Provides world-class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures.
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage, and answer questions in a friendly manner.
• Provide the customer with an invoice and a full explanation of their charges.
• Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements, and complete required documentation.
• Check fuel level and mileage, and clearly explain final charges to the customer.
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
• Maintain appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
• To carry out any other duties requested by the managers / Team Leaders.
• Keep the work area organized and free of clutter.

Basic Qualifications :

Must be able to :

Benefits and Perks :

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts ! Just to name a few Hertz perks :