Global Account Manager

Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

To establish and manage strategic relationships with global customers, facilitating their transition to Enterprise licensing. Develop and propose tailored solutions that align with their business priorities, fostering long-term commercial partnerships that reduce churn, improve cross-sell and drive scalable growth over the next 3 to 5 years.

PRINCIPLE ACCOUNTABILITIES

• Account Management : Build and maintain strategic relationships with large global clients, focusing on their enterprise-wide needs. Align Fastmarkets' data to support their trading workflows, digital transformation, and licensing requirements.
• Revenue Growth : Implement revenue growth strategies by identifying and capitalising on opportunities to transition clients from traditional models to enterprise-wide licensing. Aim for sustainable growth through long-term agreements.
• Enterprise Opportunity Planning : Develop and execute comprehensive enterprise opportunity plans that address the global scale of the client's business. Ensure that Fastmarkets' data is licensed according to specific use cases and the value it brings to their business operations.
• Customer Satisfaction and Retention : Ensure successful adoption of enterprise licensing models by delivering an enhanced customer experience tailored to each client. Proactively manage expectations and foster long-term partnerships to drive retention and expansion.
• Cross-functional Collaboration : Work closely with colleagues across Customer Success, Editorial, and Analyst teams to develop and execute ongoing account reviews, ensuring the smooth implementation of enterprise licence agreements.
• Market and Industry Insight : Leverage a deep understanding of global industry trends, competitive landscapes, and the evolving needs of large global enterprises to offer proactive solutions that enhance Fastmarkets' value proposition.
• Performance Reporting and Optimisation : Track and report on enterprise-level KPIs to continuously improve the effectiveness of account strategies, ensuring alignment with Fastmarkets' broader transition to enterprise licensing.
• Contract Negotiation and Enterprise Licensing : Lead complex negotiations focused on transitioning clients to enterprise-wide agreements, ensuring that the terms support long-term value creation for both the client and Fastmarkets.
• Engagement and Strategic Alignment : Facilitate engagement and alignment between Fastmarkets' stakeholders and client stakeholders to ensure ongoing strategic partnerships. Unlock opportunities for expansion through cross-selling.
• Leadership and Role Modelling : Demonstrate leadership in executing Fastmarkets' enterprise transition strategy by setting high standards for collaboration, customer engagement, and performance. Foster a culture of excellence and accountability across teams.

KEY INTERFACES

Qualifications

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Knowledge

Experience

Skills

Personal Attributes

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are :

If the position is listed as remote this opportunity is available to applicants based in the following states :

Otherwise the position will be located as shown in the advert.

You've read a little about us - now it's over to you!

If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form. This form is an important part of the selection process : it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.

It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.